Answers to Your Questions
What equipment do you use at Kathinka Labs?
We use a variety of equipment to perform our lab analyses, including:
- Anton Paar DMA 4500 with Alcoyzer Beer ME, PFD Unit, and Cbox QC
- Eppendorf BioSpectrometer®
- Hach Titralab® AT1000 Auto Titrator
- Mobile Density Meter: MDM150 Liquid Density Meter BeerSense™
- Sieve shaker
- Friability Meter
Can I visit the lab?
Yes, you are welcome to visit our lab! Please contact Megan Maiolo-Heath at email@example.com to schedule a tour of our lab in Fort Collins, Colorado.
Is your lab TTB Certified?
Yes, Kathinka Labs is a TTB qualified lab and Mary Burge, Lab Director, is a TTB certified chemist per TTB Procedure 2010-1 for the purposes of export.
Who can I use for shipping?
We reccomend you ship your samples using Fedex, UPS or DHL. USPS will NOT ship alcohol!
How many samples do I need to ship?
For beer and kombucha analysis, we require a minimum of two 12 ounce containers (i.e. bottles, cans) per lab analysis.
For grist analysis, we require a 1 pound sample of your grist. The grist sample can be sent in a zip lock bag.
How Do I Label My Package?
Please label your shipment of samples with the following:
- “This side up”
- “Sample(s) for Laboratory Analysis Only”
How Do I Label My Samples?
Label your sample(s) with the codes provided in your confirmation email.
What Payment Methods Are Accepted by Kathinka Labs?
We accept the following payment types:
- American Express
- Diners Club
- Debit Cards
Is Your On-line Payment System Secure?
Yes, our payment system is operated by Stripe and uses state-of-the-art encryption and tokenization. They also monitor every transaction and manage sensitive payment data on Level 1 PCI certified servers. The Kathinka Labs website is also protected by a SHA-2 SSL Certificate.
Do I need an account to place an order?
Yes, we require every order to be associated with an account so we can give you the best customer service possible.